First Wave Ventures, Inc.

Task Manager

The FWV Task Manager helps your organization:

• Client Management
  • Collect your client contact information for easy sharing amongst the team
  • Log and route client requests to appropriate projects and resources
  • Manage client projects
  • Allow clients to view what is going on
  • Kickstart projects through pre-built Project Workflows and Templates
• Project Management
  • Track tasks and resources
  • Log and route project requests and issues
  • Follow up on resources to eliminate defects
  • Make any scope creep visible and acknowledged
  • Store everything in a centralized location

Call Tracker

• Capture customer information from an inbound or outbound call
• Label calls with Topics and Sub-Topics
• Track the Mood of the call and any additional notes
• Facilitate call wrap-up and follow-on tasks
• Understand when and why customers are calling